{"id":2983,"date":"2022-06-03T14:11:03","date_gmt":"2022-06-03T12:11:03","guid":{"rendered":"https:\/\/devbloomppm.wpengine.com\/?p=2983"},"modified":"2026-08-05T10:25:06","modified_gmt":"2026-08-05T08:25:06","slug":"planisware-problemes-recurrents-non-demarrage-des-intranets","status":"publish","type":"post","link":"https:\/\/bloomppm.com\/fr\/planisware-problemes-recurrents-non-demarrage-des-intranets\/","title":{"rendered":"PLANISWARE \u2013 Probl\u00e8mes r\u00e9currents \u2013 non d\u00e9marrage des intranets."},"content":{"rendered":"\t\t
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Le client lourd \u00e9tant amen\u00e9 \u00e0 disparaitre (\u00e0 partir de Planisware V6), l\u2019Intranet Server permettant l\u2019acc\u00e8s en \u00ab client l\u00e9ger \u00bb prend de plus en plus d\u2019importance. Les causes d\u2019un non d\u00e9marrage des services intranet sont diverses et vari\u00e9es. Dans cet article, nous allons r\u00e9aliser une check-list des causes les plus courantes de non d\u00e9marrage des services Intranet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Saturation du stockage de la BDD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le red\u00e9marrage des intranets intervenant souvent apr\u00e8s le rechargement des donn\u00e9es de la base (ex. un dump sous oracle), le premier \u00e9l\u00e9ment de notre check-list concerne l\u2019espace le pourcentage d\u2019espace de stockage libre dans la BDD. Par exemple sous oracle on peut v\u00e9rifier que les tablespaces (donn\u00e9es et syst\u00e8me) ne sont pas pleins \u00e0 plus de 98%. Dans le cas contraire, le volume des donn\u00e9es import\u00e9es \u00e9tait trop volumineux. Dans ce cas il est aussi probable qu\u2019il ne se soit pas import\u00e9 totalement, ce qui peut bloquer le lancement des intranets. A noter que l\u2019intranet peut \u00e9galement d\u00e9marrer m\u00eame avec un dump partiellement import\u00e9 tant que les donn\u00e9es manquantes ne sont pas n\u00e9cessaires au d\u00e9marrage (ex. W7_LOGS). Sous oracle, bien que la fonction d\u2019autoextend des tablespaces soit d\u00e9conseill\u00e9e, si vous avez cette option, v\u00e9rifiez \u00e9galement la taille de votre filesystem afin d\u2019\u00eatre s\u00fbr que les datafiles (.dbf) stockant les donn\u00e9es du tablespace pourront bien s\u2019agrandir sur la partition du disque.<\/p>

La commande pour afficher la taille des filesystem sous UNIX est la suivante : \u00ab df \u2013g \u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Patchs noyau<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lors de mont\u00e9e de version d\u2019une application sous Planisware, il peut arriver d\u2019oublier de mettre \u00e0 jour la configuration de patchs noyau ou \u00ab updates \u00bb sur le serveur applicatif h\u00e9bergeant les services intranets. V\u00e9rifiez bien que votre database.ini pointe bien sur le bon dossier d\u2019update (celui de la version en cours). V\u00e9rifiez \u00e9galement que les droits sur le dossier et sur les fichiers *.obin sont corrects.<\/p>

Afin de gagner en lisibilit\u00e9 je vous conseille d\u2019utiliser les liens symboliques pour g\u00e9rer les diff\u00e9rentes configurations de patchs noyau. Il s\u2019agit de conserver dans les fichiers *.ini la r\u00e9f\u00e9rence vers une cible \u00ab updates \u00bb mais que le r\u00e9pertoire \u00ab updates \u00bb soit remplac\u00e9 par un lien symbolique pointant vers un dossier contenant les patchs de la version \u00e0 jour.
Exemple : update -> update_5.3.2.7 Cr\u00e9er un lien symbolique<\/span><\/p>

La commande associ\u00e9e est la suivante : ln -s DESTINATION SOURCE<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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M\u00e9moire vive (RAM)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lors du d\u00e9marrage la consommation RAM augmente fortement. La commande \u00ab top \u00bb permet d\u2019afficher la m\u00e9moire vive pr\u00e9sente sur le serveur, ainsi que la m\u00e9moire utilis\u00e9e. Si celle-ci est insuffisante au lancement, l\u2019intranet ne d\u00e9marrera pas, ou avec un d\u00e9lai beaucoup plus long (dans le cas o\u00f9 le syst\u00e8me poss\u00e8de un SWAP suffisant).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Espace disque<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les intranets risquent \u00e9galement de ne plus fonctionner s\u2019il n\u2019y a pas suffisamment de place pour les logs. La taille d\u2019un fichier de logs est variable en fonction du nombre d\u2019utilisateurs et de la fr\u00e9quence d\u2019utilisation. Cependant, en moyenne chaque fichier peut contenir 20 mo de log par intranet et par jour. Il convient alors d\u2019am\u00e9nager un espace disque suffisant et des traitements automatis\u00e9s de suppression de log quotidiens.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Port d\u00e9j\u00e0 occup\u00e9 par un autre processus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Il est possible qu\u2019un port de l\u2019intranet soit d\u00e9j\u00e0 utilis\u00e9 par un autre processus (externe \u00e0 Planisware). Par exemple, le port 8400 occup\u00e9 par un port du syst\u00e8me d\u2019exploitation ou d\u2019une autre appli. Pour g\u00e9rer cela je vous invite \u00e0 consulter cet article : Conflits entre les ports utilis\u00e9s par les processus P5 et des processus syst\u00e8me.<\/span><\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Check-list des cinq causes les plus fr\u00e9quentes de non d\u00e9marrage d’un Intranet Server Planisware.<\/p>\n","protected":false},"author":5,"featured_media":1100,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"left","neve_meta_author_avatar":"","neve_post_elements_order":"[\"meta\",\"thumbnail\",\"content\",\"tags\",\"comments\"]","neve_meta_disable_header":"off","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[2],"tags":[56],"class_list":["post-2983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-planisware"],"yoast_head":"\nIntranet Server Planisware qui ne d\u00e9marre pas<\/title>\n<meta name=\"description\" content=\"Check-list des cinq causes les plus fr\u00e9quentes de non d\u00e9marrage d'un Intranet Server Planisware. 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